PRIVACY POLICY

Your privacy is of the utmost importance to us. At HelloEar, we want to make your online experience satisfying and safe. We gather certain types of information about our users, and we feel you should fully understand our policy and the terms and conditions around the collection and use of that information. The information you provide is safeguarded. This Privacy Policy discloses what information we gather and how we use it. It applies to information we collect on HelloEar website, including through electronic messages between you and the Website. It does not apply to information collected by us offline or through other means, or to information collected by third parties, including through any application or content that may link to or be accessible from this Website. By accessing or using HelloEar Website, you agree to this Privacy Policy. Please review it carefully.

Information HelloEar gathers and tracks

We gather two types of information about users:

  • Information that users provide through optional, voluntary submissions or requested by HelloEar. This information may include personal information, such as your name, phone number, email address, state and zip code, your ear photos and other ear data. We collect this information to respond to requests from users, customize our features for individual users who are HelloEar customers and to notify customers about updates to our site and products or services. If we have collected your ear photos and ear data, these data are encrypted and securely stored on our server, and solely used for making custom-fit earphone for you, and for human ear ergonomic study.
  • Information that we collect automatically as you navigate the Website. This information may include usage details, IP addresses and information collected through tracking technologies such as cookies and web beacons. Information HelloEar gathers through aggregated tracking is used to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. We collect this information in order to determine how to create the best experience for our customers. We may track search terms entered in our Search function as one of many measures of what interests our users, but this tracking is never associated with an individual user.

Policy amendment

HelloEar approaches Internet communications with a strong commitment to individual privacy rights and concerns. As the Internet evolves, our policy will continue to change and develop. We therefore reserve the right to amend this Privacy Policy at any time with or without prior notice. Please check this page periodically for changes. Your continued use of the sites following any changes to this Privacy Policy will constitute your acceptance of such changes.

Use of personal information

HelloEar strictly protects the security of your personal information and honors your choices for its intended use. We will not disclose your information to any third parties unless it is specifically stated otherwise. We may use third party contractors to help us operate our business and the sites or administer activities on our behalf, and may share your personal information with these contractors for specific and limited purposes. We use your information solely to fulfill services and help us improve our Website and product offerings to you.

Some of the features on this Website may allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via e-mail. The e-mail response or confirmation may include your personal information, including your name, address, etc. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.

Accessing and correcting your information

You may contact us if you wish to view, edit, or delete your personal information from our database, and we will use commercially reasonable efforts to accommodate your request. You may also contact us if you believe that any inaccurate or inappropriate information has been obtained or provided to others through your use of this Website.

Users outside of your country of residence

Your information may be stored and processed in the United States or any other country in which HelloEar or its affiliates, subsidiaries or agents maintain facilities. Your information may be processed in countries with different data protection standards than your country of residence. By using this site and providing HelloEar with your personal information, you agree that you have read this policy and consent to any transfer, processing or storing of your information outside of your country of residence.

Cookies and other automatic data collection technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.
  • The Website may use "cookies" and other technologies such as pixel tags and web beacons.

We may place a text file called a "cookie" in the browser files of your computer. HelloEar uses cookies to track user traffic patterns (as described above). You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site; however, it will help you to participate more actively in some features.

Our Website permits you to use a third party social networking platform such as Facebook, Twitter, and Google+.  This includes use of social media plugins such as Facebook “Like”, Tweet and Google “+1” buttons, etc.  When you use social networking platforms and plugins, you share your information with them and their privacy policy applies to disclosure of such information.  In addition, these social networking platforms may collect information about you, including your use of the Website. Such services may allow your activity to be monitored across multiple websites for purposes of delivering more targeted advertising.  Please note that their own privacy polices apply and we encourage you to read them. We may add new social networking plugins and buttons to our Websites from time to time.

Links to other Websites and services

HelloEar Websites may contain links to other sites that are not under our control. These Websites have their own policies regarding privacy. You should review those policies when visiting the Websites. HelloEar has no responsibility for linked Websites and is not responsible for the content of any such site. HelloEar provides these links solely for the convenience and information of our visitors.

Security

HelloEar operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers. Unfortunately, the transmission of information via the internet is not always and completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

Entire Agreement

The Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and HelloEar with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website.

Contact us

If you have questions about the Terms of Use, Privacy Policy or your experience with any of our sites, please contact us.